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About this webinar
Every enterprise is focused on creating a transformative customer and user experience. Building a responsive organization to manage concurrent shifts toward Relationship Centricity, Direct-to-consumer, Hyper-personalization, and As-a-Service while respecting Privacy and Consent is a top strategic mandate. Investments in technology, analytics, data science and storytelling are important, BUT do you have the DATA to back it up? In this session we will explore:
Where to start: Defining Customer, Brand, Location and Media
Matching your CX/UX to Growing Expectations
Keeping up with evolving business models
BONUS: Why Taylor Swift ❤️s meta-data