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Open Webinar - 1,000 days in the life of a Data Quality Operating Model
Behind the scenes of a 3‑year journey for a new data quality team
This session will take you behind the scenes of a three‑year journey for a new data quality team, and how they are reshaping the way that data quality is understood, managed and improved across the organisation. What began with inconsistent visibility of data quality has evolved into a scalable, people‑led operating model that is now driving measurable efficiency, risk reduction, taxpayer value — and national recognition. That's the polished AI version. However, this is about people first with process & tooling in close pursuit. We'll explain what it takes to write a successful business case, recruit the right team, select the right tooling, whilst developing new processes and relentlessly focussing on continuous improvement. We strongly believe that the way we work is as important as the outcome of our work. We'll also share some good lessons learned and how to overcome some of the pitfalls we've experienced along the way.
Key Learnings people will receive from attending the webinar
- The importance of a robust and compelling business case - it's not all about the bottom line.
- Who the right people are to drive a strong data management culture.
- Suggestions for where you start when the road ahead seems so long.
- Why relationships matter - fostering the right culture and sustaining it.
- What success looks like, and how you can sustain this.
- Why you are the key player in what happens next.
Tony Cole is a Data Governance & Data Quality Lead with more than 25 years’ experience delivering data, performance, and operational excellence across the energy and healthcare sectors. At the NHSBSA, Tony has introduced enterprise-wide data profiling, implemented a data quality benefits model, and led the team to deliver measurable improvements across more than 30 data profiling projects. The team's proactive and collaborative approach has earned recognition for award‑winning work and strengthened trust in data across the organisation. Before specialising in data, Tony held senior roles in finance, IT, governance, and performance. He is a strong advocate for the power of transferable skills and believes that diverse professional backgrounds are essential for building effective, multidisciplinary data teams.
Nick Jones is a Data Governance Specialist at the NHS Business Services Authority. Nick brings a strong delivery‑focused approach to data governance, combining practical implementation with advisory oversight. Nick leads a team of data profiling analysts and has developed tools, processes, and training to upskill colleagues and embed consistent data quality practices across the organisation. His work centres on making data quality measurable, sustainable, and embedded into day‑to‑day operations, supporting better decision‑making across healthcare services. Before focussing on data quality, Nick spent five years as a primary school teacher and coordinated remote education provision during the COVID‑19 pandemic, experience that continues to influence his approach to learning, capability building, and clear communication.
